So, the two or so of you who actually read this blog from time to time may have read about my cigar problems with Cigars International. Well, I am pleased to say that today my money was refunded back into my PayPal account…with absolutely no word from the fine customer service folks at CI. No explanation, no heads-up email and certainly no apology. Oh well..
I immediately went to Thompson Cigar and spent my money there…and actually got more for the same amount of money. Not only that, I tweeted that the great cigar imbroglio was now over, that I would never do business with CI again, and that I ordered from Thompson with no problems.
Interestingly enough, after four days of tweeting about this, and including @CigarsIntl in the tweet, I had no responses from the company. One single tweet including @ThompsonCigar, and I got a retweet (!) and a nice note from them thanking me for my business.
Imagine that…great customer service. Thanks, Twitter!
Can’t wait to get my cigars. Debbie loves cigars… : )